What You Should Track In Google Analytics For Your Marketing Strategy
Marketing is both an art and a science, and the science part is about data analysis. Effective marketing requires capturing and analysing data to identify opportunities for improvement and track progress. However, with so many metrics available, it can be challenging to decide which ones to focus on.
To avoid information overload, it is essential to determine the critical metrics that align with your marketing vision, customer needs, and company goals.
Here are the five critical areas for your business along with the key metrics you should track:
Acquisition:
This is about converting your consumer, and the key metric is the number of conversions.
Activation:
This is about ensuring users have a good first-time experience, and the key metric can be time spent on your site or product, or customer support ticket volume.
Retention:
This is about keeping the customer, and the key metric is your churn rate.
Referral:
This is about customers telling their friends, and the key metric is the number of conversions from a referral source.
Revenue:
This is about all the money you are bringing in, and the key metric is your actual monthly revenue.
These areas are known as Pirate Metrics by Dave McClure, named after the first letter of each area, AARRR.
Once you start investing actual marketing spend, you can increase your focus and add more metrics.
Here are some additional metrics to consider:
Acquisition:
Conversion rate and cost per acquisition
Activation:
Customer lifetime value
Retention:
Churn rate and email open rate for recapture
Referral:
Affiliate program growth rate
Revenue:
Compound monthly or annual growth rates
It is essential to review your metrics daily and ensure that you have metrics that cover all five critical business areas. Your key metrics should act as vital science to help you understand the overall health of your product and inform changes to your marketing strategy.
In summary, tracking the right metrics is critical to effective marketing. By focusing on the five critical business areas and identifying key metrics, you can measure progress, identify areas for improvement, and make data-driven decisions to improve your marketing strategy.
